The sparkling cruise ship is the perfect choice for year-round cruises from New York and Boston. Sail to the The Caribbean, Bermuda, or up the coast of Canada & New England. With tons of dining choices and Freestyle Cruising, Norwegian Gem has it all. Chill out by the pool, get lucky in the casino, unwind at the spa, and make the kids happy with spaces built with them in mind. Accommodation range from the luxurious multi-room or romantic suites to spacious and affordable staterooms.
Year Built
2007Year Refurbished
Year Entered Present Fleet
2007Country of Registry
The BahamasTonnage (GRT)
93530PAX (basis 2)
2394Max Pax (inc. Uppers)
2394Passenger Decks
12Number of Crew
1092Officers' Nationality
InternationalCruise/Hotel Staff Nationality
InternationalSuites
182Balcony
0Oceanview
243Oceanview No Balcony
0Oceanview With Balcony
0Balconies
360Interior
412Accessible
20Total Number of Accommodations
1000Aft-Facing Club Balcony Suite
Club Balcony Suite
Club Balcony Suite
Club Balcony Suite Sail Away Guarantee
The Haven 3-Bedroom Garden Villa
The Haven Deluxe Owner's Suite with Large Balcony
The Haven Deluxe Owner's Suite with Balcony
The Haven Owner's Suite with Large Balcony
The Haven 2-Bedroom Family Villa With Balcony
The Haven Courtyard Penthouse With Balcony
2-Bedroom Deluxe Family Suite With Balcony
Forward-Facing Deluxe Penthouse With Large Balcony
Forward-Facing Penthouse With Large Balcony
Aft-Facing Penthouse With Large Balcony
Aft-Facing Penthouse With Balcony
These Club Balcony Suites sleep up to four guests, making them ideal if you want to bring the kids. They have two lower beds that convert into a queen-size bed as well as a sitting area, luxury bath with shower and additional bedding to sleep two additional guests. Because they are aft-facing suites, the view from your private balcony is truly amazing. Plus some can connect for even more space to spread out yet stay together. Accommodates: 4 Total Approx. Size: 272-416 sq. ft. Balcony Size: 54-81 sq. ft.
Up to four guests can stay in these Club Balcony Suites that come with a sitting area, luxury bath with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep, two additional guests. Not to mention you'll have a private balcony to enjoy the incredible view. Some can connect, perfect when traveling with family or friends. Accommodates: 4 Total Approx. Size: 272-285 sq. ft. Balcony Size: 54 sq. ft.
Up to four guests can stay in these Club Balcony Suites that come with a sitting area, luxury bath with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep, two additional guests. Not to mention you'll have a private balcony to enjoy the incredible view. Some can connect, perfect when traveling with family or friends. Accommodates: 4 Total Approx. Size: 272-285 sq. ft. Balcony Size: 54 sq. ft.
A Sail Away Club Balcony Suite guarantees a Club Balcony Suite or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These amazing Villas sleep up to eight with three separate bedrooms, each with a king- or queen-size bed and luxury bath. With a living room, dining room and incredible private garden with hot tub, you will have more than enough space to spread out and unwind. You'll also have access to the private courtyard area. Includes butler and concierge service. Accommodates: 8 Total Approx. Size: 4252 sq. ft. Balcony Size: 1675 sq. ft.
Enjoy the perfect escape in the Deluxe Owner's Suites. With a living room, dining room, wall of windows with king-size bed and luxury bath, you will have an unforgettable experience in this suite. Sleeps up to four and includes access to the private courtyard area. Not to mention the large balcony and amazing view. Includes butler and concierge service. Accommodates: 4 Total Approx. Size: 1197 sq. ft. Balcony Size: 567 sq. ft.
Owner's Suites are a truly luxurious way for you to getaway. Includes a separate bedroom with a king-size bed and luxury bath with separate shower, in addition to the living room, dining room and large private balconies with incredible views. Sleeps up to four and guests receive access to the private courtyard area. Includes butler and concierge service. Accommodates: 2-4. Size approx. 791 - 824 sq. ft. Balcony Size: 151 sq. ft. Note: Some staterooms of this category have PrivaSea balconies which are an Enclosed Steel balcony. Staterooms: 9004, 9504, 10004, 10504
Retreat to your sumptuous private oasis in an Owner’s Suite, featuring a separate bedroom with king-size bed, luxury bath with separate shower, plus a guest bath, living and dining area and two large balcony to admire the gorgeous views. With a double sofabed, this Suite sleeps up to four guests. Enjoy exclusive amenities of the Haven, including concierge and 24-hour butler service. Accommodates: 4. Total Approx. Size: 791 sq. ft. Balcony Size: 248 sq. ft.
Up to six guests can enjoy these Villas that are perfect if you want to bring the kids. They have one bedroom with a queen-size bed and a luxury bath and shower, as well as a separate children's bedroom. Also features a living area, dining area and private balcony. You will also have access to the private courtyard area. Includes butler and concierge service. Accommodates: 6 Total Approx. Size: 572 sq. ft. Balcony Size: 85 sq. ft.
These Courtyard Penthouses make for an amazing cruising experience. Sleeps three, with a bedroom featuring a queen-size bed, luxury bath and shower and additional bedding to sleep one additional guest. Also features a living area, dining area, private balcony and access to the private courtyard area. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 440 sq. ft. Balcony Size: 60 sq. ft.
These Penthouses are perfect for your whole family. Up to six guests can stay in these luxurious Penthouses that include a bedroom with a queen-size bed and a separate children's bedroom. In addition to the living area, dining area, private balcony and luxury bath with separate shower. Includes butler and concierge service. Accommodates: 6 Total Approx. Size: 544-546 sq. ft. Balcony Size: 54 sq. ft.
These incredible Penthouses sleeps up to four, with a bedroom with queen-size bed and luxury bath and shower. Also includes a living area, dining area and large private balcony that offers an amazing view. Includes butler and concierge service. Accommodates: 4 Total Approx. Size: 501 sq. ft. Balcony Size: 144 sq. ft.
These exceptional Penthouses are an ideal retreat. Marvel at the unparalleled views from the large, forward-facing balcony, and enjoy a queen-size bed, luxury bath with separate bathtub, and a living and dining area. With a single sofabed, this suite accommodates up to three guests. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 489-578 sq. ft. Balcony Size: 208-284 sq. ft.
Perfect for a romantic getaway, you will fall head over heels for these fabulous Penthouses. Sleeps up to three, with a bedroom with queen-size bed and luxury bath and shower, in addition to the living area, dining area and large private balcony. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 375-387 sq. ft. Balcony Size: 88-100 sq. ft.
These stylish Penthouses feature exceptional accommodation for up to three guests. They have one queen-size bed or two lower beds that convert to a queen, plus a single sofabed, luxury bath and shower, and include concierge and butler service in most. Some also feature living and dining rooms. And since they're aft-facing, the views from your balcony are simply spectacular. Accommodates: 3 Total Approx. Size: 334-352 sq. ft. Balcony Size: 54-65 sq. ft.
These Club Balcony Suites sleep up to four guests, making them ideal if you want to bring the kids. They have two lower beds that convert into a queen-size bed as well as a sitting area, luxury bath with shower and additional bedding to sleep two additional guests. Because they are aft-facing suites, the view from your private balcony is truly amazing. Plus some can connect for even more space to spread out yet stay together. Accommodates: 4 Total Approx. Size: 272-416 sq. ft. Balcony Size: 54-81 sq. ft.
Up to four guests can stay in these Club Balcony Suites that come with a sitting area, luxury bath with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep, two additional guests. Not to mention you'll have a private balcony to enjoy the incredible view. Some can connect, perfect when traveling with family or friends. Accommodates: 4 Total Approx. Size: 272-285 sq. ft. Balcony Size: 54 sq. ft.
Up to four guests can stay in these Club Balcony Suites that come with a sitting area, luxury bath with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep, two additional guests. Not to mention you'll have a private balcony to enjoy the incredible view. Some can connect, perfect when traveling with family or friends. Accommodates: 4 Total Approx. Size: 272-285 sq. ft. Balcony Size: 54 sq. ft.
A Sail Away Club Balcony Suite guarantees a Club Balcony Suite or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These amazing Villas sleep up to eight with three separate bedrooms, each with a king- or queen-size bed and luxury bath. With a living room, dining room and incredible private garden with hot tub, you will have more than enough space to spread out and unwind. You'll also have access to the private courtyard area. Includes butler and concierge service. Accommodates: 8 Total Approx. Size: 4252 sq. ft. Balcony Size: 1675 sq. ft.
Enjoy the perfect escape in the Deluxe Owner's Suites. With a living room, dining room, wall of windows with king-size bed and luxury bath, you will have an unforgettable experience in this suite. Sleeps up to four and includes access to the private courtyard area. Not to mention the large balcony and amazing view. Includes butler and concierge service. Accommodates: 4 Total Approx. Size: 1197 sq. ft. Balcony Size: 567 sq. ft.
Owner's Suites are a truly luxurious way for you to getaway. Includes a separate bedroom with a king-size bed and luxury bath with separate shower, in addition to the living room, dining room and large private balconies with incredible views. Sleeps up to four and guests receive access to the private courtyard area. Includes butler and concierge service. Accommodates: 2-4. Size approx. 791 - 824 sq. ft. Balcony Size: 151 sq. ft. Note: Some staterooms of this category have PrivaSea balconies which are an Enclosed Steel balcony. Staterooms: 9004, 9504, 10004, 10504
Retreat to your sumptuous private oasis in an Owner’s Suite, featuring a separate bedroom with king-size bed, luxury bath with separate shower, plus a guest bath, living and dining area and two large balcony to admire the gorgeous views. With a double sofabed, this Suite sleeps up to four guests. Enjoy exclusive amenities of the Haven, including concierge and 24-hour butler service. Accommodates: 4. Total Approx. Size: 791 sq. ft. Balcony Size: 248 sq. ft.
Up to six guests can enjoy these Villas that are perfect if you want to bring the kids. They have one bedroom with a queen-size bed and a luxury bath and shower, as well as a separate children's bedroom. Also features a living area, dining area and private balcony. You will also have access to the private courtyard area. Includes butler and concierge service. Accommodates: 6 Total Approx. Size: 572 sq. ft. Balcony Size: 85 sq. ft.
These Courtyard Penthouses make for an amazing cruising experience. Sleeps three, with a bedroom featuring a queen-size bed, luxury bath and shower and additional bedding to sleep one additional guest. Also features a living area, dining area, private balcony and access to the private courtyard area. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 440 sq. ft. Balcony Size: 60 sq. ft.
These Penthouses are perfect for your whole family. Up to six guests can stay in these luxurious Penthouses that include a bedroom with a queen-size bed and a separate children's bedroom. In addition to the living area, dining area, private balcony and luxury bath with separate shower. Includes butler and concierge service. Accommodates: 6 Total Approx. Size: 544-546 sq. ft. Balcony Size: 54 sq. ft.
These incredible Penthouses sleeps up to four, with a bedroom with queen-size bed and luxury bath and shower. Also includes a living area, dining area and large private balcony that offers an amazing view. Includes butler and concierge service. Accommodates: 4 Total Approx. Size: 501 sq. ft. Balcony Size: 144 sq. ft.
These exceptional Penthouses are an ideal retreat. Marvel at the unparalleled views from the large, forward-facing balcony, and enjoy a queen-size bed, luxury bath with separate bathtub, and a living and dining area. With a single sofabed, this suite accommodates up to three guests. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 489-578 sq. ft. Balcony Size: 208-284 sq. ft.
Perfect for a romantic getaway, you will fall head over heels for these fabulous Penthouses. Sleeps up to three, with a bedroom with queen-size bed and luxury bath and shower, in addition to the living area, dining area and large private balcony. Includes butler and concierge service. Accommodates: 3 Total Approx. Size: 375-387 sq. ft. Balcony Size: 88-100 sq. ft.
These stylish Penthouses feature exceptional accommodation for up to three guests. They have one queen-size bed or two lower beds that convert to a queen, plus a single sofabed, luxury bath and shower, and include concierge and butler service in most. Some also feature living and dining rooms. And since they're aft-facing, the views from your balcony are simply spectacular. Accommodates: 3 Total Approx. Size: 334-352 sq. ft. Balcony Size: 54-65 sq. ft.
Aft-Facing Balcony Stateroom
Family Balcony Stateroom
Balcony Stateroom
Balcony Stateroom
Balcony Stateroom Sail Away Guarantee
Solo Balcony Stateroom
You'll enjoy every inch of these staterooms, with enough space to sleep up to four guests. The two lower beds can be converted into a queen-size bed and the convertible sofa pulls out to sleep two more. You'll also have a sitting area and floor-to-ceiling glass doors that open to a private balcony. Because these are aft-facing, the view from your balcony is amazing and truly unforgettable. Accommodates: 3-4 Total Approx. Size: 205 sq. ft. Balcony Size: 38 sq. ft.
These staterooms are perfect if you want to bring the whole family. With room for up to four guests, there are two lower beds that convert into a queen-size bed, one pullman and one single sofabed. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony Accommodates: 4 Total Approx. Size: 200-205 sq. ft. Balcony Size: 38 sq. ft.
Balcony staterooms come with two lower beds that convert into a queen-size bed, with additional bedding for up to 2. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony. Accommodates: 2-4 Total Approx. Size: 200-289 sq. ft. Balcony Size: 38-54 sq. ft.
Balcony staterooms come with two lower beds that convert into a queen-size bed, with additional bedding for up to 2. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony. Accommodates: 2-4 Total Approx. Size: 200-289 sq. ft. Balcony Size: 38-54 sq. ft.
A Sail Away Balcony stateroom guarantees a Balcony stateroom or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These spacious staterooms include a queen-size bed, sitting area and floor-to-ceiling glass doors that open onto a private balcony. Staterooms are priced exclusively for solo travellers and include access to the private Studio Lounge. Accommodates: 1. Total Approx. Size: 193 - 179 sq. ft. Balcony Size: 32 - 53 sq. ft.
You'll enjoy every inch of these staterooms, with enough space to sleep up to four guests. The two lower beds can be converted into a queen-size bed and the convertible sofa pulls out to sleep two more. You'll also have a sitting area and floor-to-ceiling glass doors that open to a private balcony. Because these are aft-facing, the view from your balcony is amazing and truly unforgettable. Accommodates: 3-4 Total Approx. Size: 205 sq. ft. Balcony Size: 38 sq. ft.
These staterooms are perfect if you want to bring the whole family. With room for up to four guests, there are two lower beds that convert into a queen-size bed, one pullman and one single sofabed. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony Accommodates: 4 Total Approx. Size: 200-205 sq. ft. Balcony Size: 38 sq. ft.
Balcony staterooms come with two lower beds that convert into a queen-size bed, with additional bedding for up to 2. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony. Accommodates: 2-4 Total Approx. Size: 200-289 sq. ft. Balcony Size: 38-54 sq. ft.
Balcony staterooms come with two lower beds that convert into a queen-size bed, with additional bedding for up to 2. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony. Accommodates: 2-4 Total Approx. Size: 200-289 sq. ft. Balcony Size: 38-54 sq. ft.
A Sail Away Balcony stateroom guarantees a Balcony stateroom or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These spacious staterooms include a queen-size bed, sitting area and floor-to-ceiling glass doors that open onto a private balcony. Staterooms are priced exclusively for solo travellers and include access to the private Studio Lounge. Accommodates: 1. Total Approx. Size: 193 - 179 sq. ft. Balcony Size: 32 - 53 sq. ft.
Family Oceanview Stateroom
Oceanview Stateroom with Picture Window
Oceanview Stateroom with Picture Window
Oceanview Stateroom with Porthole Window
Obstructed Oceanview Stateroom
Oceanview StateroomSail Away Guarantee
Solo Oceanview Stateroom
You can comfortably fit up to four guests in these staterooms, making them perfect for families. You'll enjoy an amazing view from the big picture window. Two lower beds convert into a queen-size bed and additional bedding to accommodate up to two more guests. Of course, you'll have room service and many other amenities. Accommodates: 4 Total Approx. Size: 155-161 sq. ft.
These Oceanview Staterooms have enough room for up to three guests. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate an additional guest. You'll also have an amazing view to enjoy from your big picture window, along with room service and many more amenities. Accommodates: 2-4. Size approx.: 161 sq.ft.
These Oceanview Staterooms have enough room for up to three guests. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate an additional guest. You'll also have an amazing view to enjoy from your big picture window, along with room service and many more amenities. Accommodates: 2-3 Total Approx. Size: 138-161 sq. ft.
Up to four guests can stay in these Oceanview Staterooms. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests, as well as a porthole to enjoy the view. These staterooms are mid-ship accommodations, which means you'll have easy access to everything on board. Accommodates: 4. Size approx.: 161 sq.ft.
These Oceanview Staterooms sleep up to four guests and have either a picture window or porthole, with an obstructed view. Two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests. Accommodates: 4. Size approx.: 161 sq.ft.
A Sail Away Oceanview stateroom guarantees you’ll receive an Oceanview stateroom or better! Please note that the view may be fully obstructed, partially obstructed, porthole or picture window. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
You can comfortably fit up to four guests in these staterooms, making them perfect for families. You'll enjoy an amazing view from the big picture window. Two lower beds convert into a queen-size bed and additional bedding to accommodate up to two more guests. Of course, you'll have room service and many other amenities. Accommodates: 4 Total Approx. Size: 155-161 sq. ft.
These Oceanview Staterooms have enough room for up to three guests. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate an additional guest. You'll also have an amazing view to enjoy from your big picture window, along with room service and many more amenities. Accommodates: 2-4. Size approx.: 161 sq.ft.
These Oceanview Staterooms have enough room for up to three guests. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate an additional guest. You'll also have an amazing view to enjoy from your big picture window, along with room service and many more amenities. Accommodates: 2-3 Total Approx. Size: 138-161 sq. ft.
Up to four guests can stay in these Oceanview Staterooms. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests, as well as a porthole to enjoy the view. These staterooms are mid-ship accommodations, which means you'll have easy access to everything on board. Accommodates: 4. Size approx.: 161 sq.ft.
These Oceanview Staterooms sleep up to four guests and have either a picture window or porthole, with an obstructed view. Two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests. Accommodates: 4. Size approx.: 161 sq.ft.
A Sail Away Oceanview stateroom guarantees you’ll receive an Oceanview stateroom or better! Please note that the view may be fully obstructed, partially obstructed, porthole or picture window. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These staterooms feature a large round window and a queen-size bed. Staterooms are priced exclusively for solo travellers and include access to the private Studio Lounge. Accommodates: up to 1. Total Approx. Size: 139 - 150 sq. ft.
Family Inside Stateroom
Inside Stateroom
Inside Stateroom
Inside Stateroom
Sail Away Inside Stateroom
Solo Inside Stateroom
These Norwegian Gem Inside Staterooms are the most affordable way for your family to cruise. With room for up to four guests, you'll have two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests. And of course, room service and many other amenities. Accommodates: 4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 2-4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 2-4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 4. Size approx.: 143 sq. ft.
Note: This category is similar to booking a Guarantee category. Cruise line reserves the right to change your cabin number.
A Sail Away Inside stateroom guarantees an Inside stateroom or better! Your stateroom may be on any deck and assigned up to one day prior to embarkation.
Accommodates: 4. Total Approx. Size: 140 sq. ft.
These staterooms include a queen-size bed and the same amenities as other inside staterooms. Staterooms are priced exclusively for solo travellers and include access to the private Studio Lounge. Accommodates: up to 1. Total Approx. Size: 129 - 258 sq. ft.
These Norwegian Gem Inside Staterooms are the most affordable way for your family to cruise. With room for up to four guests, you'll have two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests. And of course, room service and many other amenities. Accommodates: 4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 2-4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 2-4 Total Approx. Size: 138-278 sq. ft.
These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed and of course, you'll have room service and many other amenities. Accommodates: 4. Size approx.: 143 sq. ft.
Note: This category is similar to booking a Guarantee category. Cruise line reserves the right to change your cabin number.
A Sail Away Inside stateroom guarantees an Inside stateroom or better! Your stateroom may be on any deck and assigned up to one day prior to embarkation.
Accommodates: 4. Total Approx. Size: 140 sq. ft.
These staterooms include a queen-size bed and the same amenities as other inside staterooms. Staterooms are priced exclusively for solo travellers and include access to the private Studio Lounge. Accommodates: up to 1. Total Approx. Size: 129 - 258 sq. ft.
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4.4
Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
SUBMIT A REVIEWAUGUST
PROS
Well organized. Shows were good.CONS
Excursions are too expensive and was rushed for time.RECOMMENDED
YesThe ship was nice not too big and not too small. Excursion were way too expensive and had a hard time understanding some of them.
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JANUARY
PROS
Courteous Staff , Great Food always availableCONS
NoneRECOMMENDED
YesNCL has always gone above & beyond to do their best to make your vacation awesome.
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JANUARY
PROS
Courteous Staff , Great Food always availableCONS
NoneRECOMMENDED
YesNCL has always gone above & beyond to do their best to make your vacation awesome.
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OCTOBER
PROS
Cruised with a group of friendsCONS
Cruise started in New York City & was supposed to return in NYC but ended up we had to take a plane back home from Quebec City.RECOMMENDED
YesStaff was helpful. Cruise ship was clean but bathroom in stateroom smelled.
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OCTOBER
PROS
Good showsCONS
DiningRECOMMENDED
YesFood was good but service was very slow in dining rooms. Speciality dining was very nice.
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OCTOBER
PROS
Great experienceCONS
RECOMMENDED
YesThis cruise exceeded expectations - staff was very friendly
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JULY
PROS
love everything about this shipCONS
not enough time on boardRECOMMENDED
Yesthe friendliest crew and staff out there,the cleanest ship i have been on.so much to do they keep you busy all day long.the best shows.you can't go wrong booking a cruise on the gem.I am sailing on the gem again on 10/31/17 & again on 10/28/18 ( 6th cruise on the gem) I'M HOOKED !!
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NOVEMBER
PROS
The ship had everything it could offerCONS
The ship was smaller then I expectedRECOMMENDED
YesI enjoyed my travel every year with the Aquafest Team , this year I got to experience The Norwegian Gem and so far it has exceeded my dreams , so far it has been the best experience than any other cruise line that I have been on.
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NOVEMBER
PROS
Great food, great service, great entertainment.CONS
RECOMMENDED
YesIt was overall a great experience. I definitely recommend taking this cruise.
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NOVEMBER
PROS
Room Service was great.CONS
NCL on board entertainment was subparRECOMMENDED
YesLast year we took a 10 day cruise on NCL's Sun, the ship it self was the worst cruise ship we have ever been aboard, however the entertainment was exceptional great. We watched the Whitney impersonator (Jade and Samuel) twice.
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NOVEMBER
PROS
Many excellent restaurant meals, enthusiastic and mostly friendly staffCONS
O'Sheeans restaurant - poor, unfriendly, non attentative customer serviceRECOMMENDED
YesHad a very nice experience on the Gem, with the exception of O'Sheeans. At every other venue, restaurant, bar, lounge, buffet, stores, etc, staff was very attentive, friendly and happy to see you. Unfortunately at the 24/7 restaurant, we felt like we were not enthusiastically welcomed or appreciated. Service was slow and un-attentive. We were even told we could not have a drink because the bar was closed. I wanted to take a hamburger up to my tired spouse and was informed that I could not do that because it was not allowed. Fortunately the rest of the ship staff made up for this. The staff at this 24/7 restaurant need to take customer service lessons from the rest of the crew!
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NOVEMBER
PROS
ALL the members of the tean are very willing to help and please , Lori is so nice!CONS
NOtingRECOMMENDED
Yes<div>We already booked for next year,, and can't wait.. We are going on another gay group cruise in a couple of weeks. Several of our friends are meeting us there, I have brochures from Aquafest and will be sharing it with them,,, in hopes to having them become part of Aquafest family</div>
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NOVEMBER
PROS
The updated areas are attractiveCONS
The photo department still struggled with keeping up with photos.RECOMMENDED
YesThe Garden Resturant which is Always busy because it's convenient struggled keeping the food Hot and made Desserts attractive instead of tasting Good.
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NOVEMBER
PROS
Beatutifully refurbished ship. Food was excellant.CONS
Cruise director.RECOMMENDED
YesA fantastic ship. Wonderful staff. Many food options. Wide variety of flavors.
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NOVEMBER
PROS
Service was outstanding, as usualCONS
Cannot think of any.RECOMMENDED
YesWith all the Aquafest activities and parties onboard, along with the shore excursions, there is very little time to do anything else except try and get cat naps in, as the events are always so much fun! Unfortunately there were a few events that I missed as I had too much fun in the ones before and the cat nap turned into just a need for sleep. Not complaining! Between NCL and Aquafest, the cruise was outstanding and fun!
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NOVEMBER
PROS
Clean & EfficientCONS
Questionable bar serviceRECOMMENDED
YesHaving a Complete beverage package which I used lightly; Maybe 3 per day, I find I had to solicit service in almost all the venues of the ship. I think I was asked approx. 3 times during the 7 days if I wished a cocktail. On most other ships, they drive you nuts with bar service.
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JUNE
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RECOMMENDED
Yesloved the cruise only little negative thing was our room was small, and the bathroom was just way too small.next time I will look for a larger room. but everything else was fantastic. food was excellent and the ship was very clean and well kept. I would definitely go on the gem again.
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OCTOBER
PROS
Cleanliness of ship, good entertainment & friendliness of staffCONS
Quality of food in buffet & dining rooms, cabins too smallRECOMMENDED
YesGood food preparation in Specialty Restaurants & O'Sheehan's Pub
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SEPTEMBER
PROS
Having the freedom to do what I wanted everyday.CONS
non!!RECOMMENDED
YesThe ship, staff, food & entertainment was excellent! From the time we got on board- Every one of the staff went out of the way to make us feel welcome. We discovered a wine that is awesome- North & South by Norwegian Cruise line. Perfect for listening to live music.
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MARCH
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RECOMMENDED
YesAll in all the trip was wonderful and after staying 5 days in New York City the cost of the 9 days on the Gem was a bargain with wonderful entertainment and delicious food. We enjoyed the two days out at sea and the two days coming back at sea to relax and unwind.
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FEBRUARY
PROS
Great entertainmentCONS
Too much time at seaRECOMMENDED
YesGreat cruise
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DECEMBER
PROS
Well-run, very clean, well-maintained ship. Pleasant, professional staff. Freestyle dining. Spa.CONS
Nothing.RECOMMENDED
YesAlong with the excellent staff, the ship's spic-and-span cleanliness and general air of efficiency set the tone for a wonderful cruise. Perhaps because the purpose of our cruise was R&R, we especially appreciated the relaxed quality of the freestyle dining and casual dress code. Even at the general food venues, the food was fine. We joined the spa for the week and loved it. Very relaxing and well run. Cruise director Dan Dan was wonderful; the entertainment was good; and the ports were fine. All in all, a winner.
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DECEMBER
PROS
Very polite staff, Very good food with a large variety on the menus.CONS
N/ARECOMMENDED
YesWe had a very nice trip with a relaxed atmosphere on board
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OCTOBER
PROS
Most of the tours were goodCONS
NOt enogh time given for photographing on bus scenic toursRECOMMENDED
YesWas colder than expected, but a journey in itself.
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JUNE
PROS
Activities for the kids was a big plus. Ship was very clean and rooms were very goodCONS
Over crowding in the pool area on at sea days. They also held a lot of activities in the pool area that made it worse.Also the food had very little variety from day to day. Out of the the 5 in this tier (RC,P,C,HA,N which we travel all of them) I rank Norweign at the bottomRECOMMENDED
YesOverall a good experience especially for the kids. We had my daughter and her husband and 3 grandkids (8,6,2) and had connecting mini-suite rooms. We had the oldest in our room and the connecting rooms worked out terrific!!! The staff was very friendly but at times i found they not very informative when asked a question about thier specific function. Also our oldest grandsone has peanut & egg food allergy and had a food consultant layout his meals every day in the main dinning areas. Eating outside those areas we needed to talk to the supervisor or the chef to ensure there were no issues with what he was going to eat. This was GREAT!!!... Also enrolled the 2 older boys in Splash Acedemy and that keep them busy on sea day. Youngest was to young but was able to attend Flipper sessions..
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